Frequently Asked Questions

What do I need to bring to my appointment?

Please bring the following to your appointment:

  • Photo ID
  • Current insurance card(s)
  • Co-payment(s), if required
  • Tests results/films that have been requested by us

What is your cancelled appointment policy?

If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to be seen.

What is your medication refill policy?

It is the policy of this office that medication will only be refilled during regular office hours. It is the patient’s responsibility to monitor their medication and request refills. The medication line hours are as follows: medication requests received from 8 am to 12 pm Monday through Friday will be addressed the same business day. Any requests received after the specific times listed will be addressed the following business day. Read more.

What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

What should I do if I have a question about my bill?

Please contact our billing office at (614) 544-6366. 

To pay your bill online for a visit to our office after January 14, 2015, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before January 14, 2015, go to

What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call the answering service at (614) 566-7777.

MyChart Proxy Access

If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.